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Priorities
- Continue to build equality into our processes for managing
performance
- Ensure we act openly and can be held to account, by consulting
and engaging with our communities
- Ensure that our staff understand how levels of satisfaction can
differ according to the perceptions and needs of diverse
individuals and communities
- We will treat each service caller as an individual, listen to
and understand their needs and expectations – developed by
analysing survey results and developing contact strategy and
scripts accordingly
- We will consult to understand the needs and expectations of all
our communities (through surveys and active and meaningful
engagement with community groups)
- We will demonstrate how complaints and dissatisfaction are
addressed
Outcomes
- Publication of quarterly People, Confidence and Equality
Performance Report to enable public scrutiny of our performance in
relation to equality
- Continued progress with equality strategy action plan including
production and development of performance data pack and equality
objectives
- Implementation of engagement strategy (joint with DPA) and
engagement toolkit
- Equality Champions to be a single point of contact for front
line staff for tactical advice in relation to equality
- Police Consultation Groups to provide effective and
representative engagement with minority groups
- Provide an effective on-line feedback facility to enable
individuals to give us their suggestions for ways in which we can
provide an even better policing service
Measures
- Outcomes from engagement with Police Consultation
Groups
- Number of complaints broken down by protected groups
- Parity of satisfaction across diverse groups (User Satisfaction
Surveys)
- Review of community plans to identify engagement with diverse
groups
- Analysis of activity undertaken by the Safer Schools and
Communities Team
- Review of feedback from our online facility to identify areas
for improvement and any inequalities of service
Measures are presented in the quarterly People, Confidence and Equality Performance
Report
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