101 response times
Freedom of Information (FOI) Act request ref: 01/FIN/25/003926/Q
Version Date: 28/11/2025
The Call Management & Communications Department has provided the following information:
Please can you tell me how many calls to your force's non-emergency police number 101 were made between 1 November 2022 and 1 November 2025.
431,858
Please note that this data is only held from 1st December 2022 to 1st November 2025.
I would also like to know how many of these calls went unanswered.
29,480
Can you please also tell me:
What was the average time for someone to answer the call the non emergency 101 number.
87 seconds
What was the average time for a call to be ended without being answered?
This information is not recorded, however, we do record the number of abandoned calls for Secondary Call Handling (SCH) where crimes are taken in detail. This was 0 to 5 mins at 5.9%.
What is the current target time for 101 calls to be answered and how many calls were not answered within that target time?
Target time is 60 seconds.
154,058 calls were not answered within the target time.