Control rooms

Freedom of Information (FOI) Act request ref: 01/FIN/25/3642

Version Date: 05/11/2025

The ICT Department and Call Resolution Centre have provided the following information: 

Command and Control
1 Please can you tell me the number of control rooms you have within the constabulary?

One 

2 Please can you tell me the maximum number of call takers you have working at any one time

12 

3 Please can you tell me the maximum number of dispatchers you have working at any one time

10 

4 Are the role of call taker and dispatcher totally separate or are some staff trained in both?

Contact Officers take 999 and non-emergency calls, Dispatchers do the same as Contact Officers plus dispatch. 

5 I believe that Smart Storm is the IT system you use to record calls and dispatch units, please can you conform this?

We are using StormMA and currently transitioning to SmartStorm 

6 How long have you had Storm for?

Since October 2020 

7 Are you on a fixed term contract for Storm and if so how long does that contact have left to run?

3 years until December 2027 

8 Do you have any intentions in replacing it or considering other options within the next 5 years?

No current plans 

9 What is the current annual budget for the Storm system?

£114,180 per annum. 

Operational Policing
1 What Crime recording system do you currently use?

Niche 

2 What is the cost of the crime recording system annually?

£196,419 

3 Do you have any specific software to assist in the operational planning and execution of large scale operational events such as football matches, protests and Glastonbury Festival.

No 

4 If the answer to the3 is yes please can you tell me what it is called and the annual budget to use it?

Not applicable