Welfare calls
Freedom of Information (FOI) Act request ref: 01/FIN/25/003594/Q
Version Date: 18/09/2025
The Performance Analysis Department has provided the following information.
Data has been taken from Qlik. Time frame is from 1 April 2021 (when Qlik first started) to 31 July 2025
Clarification: If not I'd say focus on 1a-1d - if there's no consistent recording of the other categories then any data is liable to be flawed.
1. For each month since January 2021, please provide the following information:
a. The number of concern for welfare calls received
|
Calendar Month |
21/22 |
22/23 |
23/24 |
24/25 |
25/26 |
4 Year Average |
|
YTD Totals |
28,629 |
30,974 |
29,796 |
27,453 |
10,458 |
29,213 |
|
April |
2,284 |
2,339 |
2,522 |
2,081 |
2,318 |
2,307 |
|
May |
2,383 |
2,693 |
2,776 |
2,380 |
2,722 |
2,558 |
|
June |
2,515 |
2,524 |
2,787 |
2,455 |
2,561 |
2,570 |
|
July |
2,637 |
2,943 |
2,681 |
2,512 |
2,857 |
2,693 |
|
August |
2,449 |
3,130 |
2,696 |
2,653 |
0 |
2,732 |
|
September |
2,404 |
2,499 |
2,767 |
2,159 |
0 |
2,457 |
|
October |
2,449 |
2,595 |
2,545 |
2,376 |
0 |
2,491 |
|
November |
2,284 |
2,443 |
2,271 |
2,174 |
0 |
2,293 |
|
December |
2,350 |
2,385 |
2,275 |
2,177 |
0 |
2,297 |
|
January |
2,169 |
2,331 |
2,126 |
2,097 |
0 |
2,181 |
|
February |
2,241 |
2,344 |
2,126 |
2,015 |
0 |
2,182 |
|
March |
2,464 |
2,748 |
2,224 |
2,374 |
0 |
2,453 |
The number of concern for welfare calls attended
|
Calendar Month |
21/22 |
22/23 |
23/24 |
24/25 |
25/26 |
4 Year Average |
|
YTD Totals |
15,671 |
14,975 |
12,681 |
10,848 |
3,903 |
13,544 |
|
April |
1,324 |
1,261 |
1,140 |
903 |
873 |
1,157 |
|
May |
1,348 |
1,405 |
1,217 |
1,019 |
971 |
1,247 |
|
June |
1,469 |
1,256 |
1,184 |
1,022 |
972 |
1,233 |
|
July |
1,501 |
1,405 |
1,113 |
938 |
1,087 |
1,239 |
|
August |
1,335 |
1,551 |
1,127 |
1,008 |
0 |
1,255 |
|
September |
1,216 |
1,247 |
1,105 |
843 |
0 |
1,103 |
|
October |
1,323 |
1,258 |
1,076 |
913 |
0 |
1,143 |
|
November |
1,203 |
1,103 |
962 |
843 |
0 |
1,028 |
|
December |
1,234 |
1,085 |
956 |
845 |
0 |
1,030 |
|
January |
1,227 |
1,119 |
922 |
832 |
0 |
1,025 |
|
February |
1,219 |
1,028 |
934 |
791 |
0 |
993 |
|
March |
1,272 |
1,257 |
945 |
891 |
0 |
1,091 |
The number of mental health calls received
|
Calendar Month |
21/22 |
22/23 |
23/24 |
24/25 |
25/26 |
4 Year Average |
|
YTD Totals |
9,072 |
8,367 |
8,254 |
9,304 |
3,322 |
8,749 |
|
April |
736 |
614 |
674 |
627 |
746 |
663 |
|
May |
943 |
711 |
786 |
808 |
906 |
812 |
|
June |
801 |
694 |
815 |
881 |
781 |
798 |
|
July |
847 |
718 |
766 |
857 |
889 |
797 |
|
August |
836 |
746 |
707 |
885 |
0 |
794 |
|
September |
687 |
698 |
730 |
736 |
0 |
713 |
|
October |
708 |
667 |
635 |
796 |
0 |
702 |
|
November |
797 |
686 |
599 |
786 |
0 |
717 |
|
December |
770 |
661 |
675 |
781 |
0 |
722 |
|
January |
658 |
696 |
628 |
693 |
0 |
669 |
|
February |
625 |
650 |
622 |
655 |
0 |
638 |
|
March |
664 |
826 |
617 |
799 |
0 |
727 |
All calls with a mental health qualifier/flag
- The number of mental health calls attended
|
Calendar Month |
21/22 |
22/23 |
23/24 |
24/25 |
25/26 |
4 Year Average |
|
YTD Totals |
5,622 |
4,910 |
4,277 |
3,893 |
1,357 |
4,676 |
|
April |
476 |
391 |
370 |
307 |
303 |
386 |
|
May |
561 |
467 |
427 |
396 |
339 |
463 |
|
June |
534 |
414 |
426 |
341 |
306 |
429 |
|
July |
549 |
438 |
372 |
352 |
409 |
428 |
|
August |
494 |
441 |
368 |
341 |
0 |
411 |
|
September |
409 |
414 |
360 |
300 |
0 |
371 |
|
October |
433 |
389 |
335 |
348 |
0 |
376 |
|
November |
461 |
369 |
313 |
314 |
0 |
364 |
|
December |
491 |
368 |
340 |
332 |
0 |
383 |
|
January |
408 |
402 |
311 |
279 |
0 |
350 |
|
February |
401 |
347 |
334 |
242 |
0 |
331 |
|
March |
405 |
470 |
321 |
341 |
0 |
384 |
All calls with a mental health qualifier/flag